Blogging Melodrama

The sad thing is this same thing happens EVERY time I try to use it. They constantly tout going to their website with their automated voice bull. Remember the good old days when you spoke with genuine human English speaking people when you called someplace? How I long for those days to return...but I digress.

I received a notice from them in my email that they had processed my automatic payment deduction from my bank account; for the third time.

Now I don't know about you, but if they took out their payment three times, I'm in a world of hurt on my account balance. So.... I tried logging into my account online. No luck!

It seems every time I try logging in with whatever name and password I choose, I'm denied entry. I eventually wind up calling them, listening to their voice spiel, punching in the 1 for English then listening to the Spanish and the rest of the add for using the online website that is supposed to make things easier for us "customers". HA! We are captives held against our will being tortured with inept non-English-speaking people. We don't even know if they are American Citizens in the United States.

Anyway, finally at the end of a lonnnnnnnnnnnnnnnng unnecessary aggravation I get a gentleman that doesn't speak English. I think his accent was East Indian, at least he sounds like the cab drivers and 7-11 guy on the Simpson, so I'm assuming he is from India originally.

We go through the same thing the automated voice had me do and I try to explain I can't get into my account online. He rattles off something, and I ask him to repeat and this goes on for about another 10 minutes. He finally gives me another password via e-mail and when I try explaining I've done that every time I tried getting into my account he rattles off something and hangs up.

Ok! I go back and try again with the new password... Three times I tried to no avail. It won't let me in, period! So.... back I go to the telephone... through all the voice adds, and punching in English, listening to the Spanish blah blah blah till finally I can punch O for Operator.

Thank God! This time there is a woman that actually speaks and understands English.
Woops! Spoke too soon. She has me wait when I try to give her the information why I called.
She puts me on hold!
I listen to some really crappy elevator music for another 10 minutes and she comes back.
"Yes! Right! Yes! Alright" I answer her questions and she's gone again.
"I'm sorry but we are having difficulty finding your account. Did you just open an account with us?"
"What? I've started my second payment book with you people, I've been with you for over 3 years now". I replied, and as I started to add more, she's gone again.
Finally after another hour of this I had managed to get the point across that I wasn't going to go away, and I was going to get some sort of answers.
She finally gave up on the evasion tactics and actually talked to me.

Perseverance pays off ...... sometimes!

By the end of the phone call, I still don't know why I couldn't get through on the second page of their website (she didn't know either and no one was around that knew) after using the password THEY gave me, but I WAS able to get my account information which shows (and she reassured me they only took out one payment) only one payment charged to my bank account. PHEW! With this many numb people working with access to my bank account, I just didn't and still don't feel real comfortable.

We both agreed it might be a wise thing to keep the password they gave me, especially when neither of us could find the link to the reset password access. We wound up friends by the time we were finished with this real-life cartoon in which we found ourselves acting as characters.

We both determined this philosophical conclusion; "We are doomed as a people, simply because we allow idiots to control our lives."
Whoever the head idiot is.... that person permits hiring of unqualified people: who do not speak English, who don't understand telephones, computers, can't get answers to valid questions because there aren't any available.

I said goodbye with a compliment to her for speaking such good English.... She had a Spanish accent of some sort, but it didn't hinder her English in the least. Now THAT's an American Citizen!
Thank you so much for complying, as my family did, to the language of this great country.

So how's your day so far?